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WHATOOK / SUPPORT

Returns & Refunds

You may request an eligible return within 30 days of delivery. Before sending anything back, contact our support team for instructions.

Request a return or report an order issue

  1. Email us with your order number, product model and reason for the request.
  2. For a damaged, defective or incorrect item, include clear photos or video of the product, packaging and shipping label where relevant.
  3. We will review the request and confirm the next steps, including any return instructions or an approved replacement or refund.
Contact support Read the full Return, Refund & Warranty Policy

For a non-defect return, the item must be unused, undamaged and complete with its original packaging and accessories. The customer pays return shipping; original shipping charges are not refundable unless required by law. Do not ship an item before receiving return instructions. Your statutory consumer rights remain unaffected.