Refund policy
Return, Refund & Warranty Policy
Last updated: October 12, 2026
30-Day Returns
You may request a return within 30 days of delivery. To be eligible, an item must be unused, undamaged, complete, and returned with its original packaging and accessories. Contact WHATOOK-Service001@hotmail.com with your order number and reason before sending an item back. Returns sent without prior approval may not be accepted.
For non-defect returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact WHATOOK-Service001@hotmail.com within 30 days of delivery. Include your order number and clear photos or video of the item and packaging (and shipping label where relevant). After reviewing the information, WHATOOK will confirm whether a refund or replacement is approved. Do not return the item unless we provide instructions. If a return shipment is required for a verified damaged, defective, or incorrect item, WHATOOK will provide return instructions and cover the return shipping cost.
One-Year Limited Warranty
WHATOOK products include a one-year limited warranty from the delivery date. It covers manufacturing or functional faults not caused by the customer. For approved claims made after the 30-day return period, the remedy is replacement only; repair services are not offered.
The warranty does not cover misuse, accidental or liquid damage, unauthorized repair or modification, improper charging, normal wear and tear, cosmetic damage that does not affect operation, or failure to follow product instructions.
Refunds
After we receive and inspect an approved return, we will notify you of the result. If approved, the refund will be issued to the original payment method within 3 business days. Your bank or payment provider may need additional time to post the refund.
Consumer Rights
This policy does not limit any non-waivable consumer rights that apply in your country or region, including statutory cancellation, conformity, or warranty rights.